Number Transfer Approved, But iMessage and FaceTime Still Activating

[Shane_0731]

Hi everyone,

I switched from Fido to Public Mobile today and transferred my existing phone number. I initially didn’t receive the Fido authorization text, so I put my Fido SIM back in and then received the port-out approval message. I replied YES and received a confirmation from Fido that the transfer was approved.

Currently:

• I can make outgoing calls.
• Incoming calls go straight to voicemail.
• My phone number in iMessage and FaceTime shows a loading/spinning icon and is not activated yet.
• FaceTime calls to my phone number do not work.

Is this normal while the number port is still processing? How long did it take for incoming calls, iMessage, and FaceTime to start working after your transfer to Public Mobile?

Thanks!

[hTideGnow]

@Shane_0731 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Socrates8567]

When transferring to a new mobile provider, it can take up to 24 hours for Apple iMessages and FaceTime to activate and work properly. While the process often finishes within a few hours, server verification delays between your new carrier and Apple's network mean a 24-hour window is completely normal. In rare cases where background network routing gets delayed, it can take up to 48 hours to fully stabilise.

[Chalupa_Batman]

Hey @Shane_0731 

Since you were on Fido, it would be suggestable to do a Network Reset while your Public Mobile SIM card is in the phone. This way it clears Fido's info and leaves just PM's info. 

With regards to your Apple account....  you will have to log out of the Apple account, reboot the phone, log back into the Apple account. This should fix things. If not, you can turn off iMessages and FaceTime, reboot the phone, then go back and turn them back on.