Not seeing my sms messages in the history log

[ef130968]

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this would happen?

[t_p]

---

@ef130968 wrote:

I've tried to do everything mentioned and nothing seems to work.

How would I get a moderator to perhaps do a reset on my account which seems to be my only option remaining at this point. 

---

@ef130968 

If nothing works, then why did you mark your problem as "Solved"?

If you want to contact CS, you can send a private message via:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

---

@ef130968 wrote:

I've tried to do everything mentioned and nothing seems to work.

How would I get a moderator to perhaps do a reset on my account which seems to be my only option remaining at this point. 

---

@ef130968 

As mentioned above, are you either using iMessage or RCS messaging (Android) instead of standard SMS texts.  These messages require either data or wifi and likely will be documented as a data even versus SMS text.  

You could try to contact CSA to see what they can do.  It looks like a glitch in the self service account/website.  

[ef130968]

I've tried to do everything mentioned and nothing seems to work.

How would I get a moderator to perhaps do a reset on my account which seems to be my only option remaining at this point. 

[darlicious]

@Anonymous 

That is another way of looking at it.....

[Anonymous]

What if these were actually iMessages and not SMS? iMessages would not get logged.

[darlicious]

@esjliv 

It's not the devices** per se its the website. I sent a text message. I logged in on chrome. Then on Firefox. Then incognito on my phone and it gave me the updated usage. My tablet can be particularly bad while any of my phones will almost always give up to date usage. But I could still log in on the tablet and its still not updated.

**As in its not that the device isn't communicating the usage to the account. The account just isn't playing nice with the browser and/or device.

[esjliv]

@ef130968  - just to confirm...ensure you do not have your wife's number accidentally as Blocked Contact on your device.

I just tested this with 2 phones; first no blocking - details of incoming and outgoing were instant.

Than I blocked the phone number. It has been a few minutes, i toggled airplane mode and back again. And still nothing in the detailed usage.

I then, unblocked the number, and it still didn't show up on the detail usage...maybe it will come in delayed.

EDIT - striked out above, as I don't think it is a Blocked Contact issue

 @darlicious  naughty devices.

@ef130968 try logging into your Account via your Cell Phone. Do you see the in/out texts there?

[esjliv]

---

@ef130968 wrote:

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this would happen?

---

@ef130968 

I concur that the text in/out should be instant on your details of your "View Usage".

Try toggling your devices into airplane mode, than back to regular mode; or a reboot of the devices wouldn't hurt either. Either of these actions may just trigger something on the network to update your usage.

[darlicious]

@hTideGnow @ef130968 

I did have to log in using incognito mode to get the updated usage.

[hTideGnow]

Thanks @darlicious  for clarifying.. 

[darlicious]

@hTideGnow 

That only applies to data usage. Minutes and texts are almost instant.

[hTideGnow]

@ef130968   

The Usage history is delayed by 6 or 12 hours I think.  PM only upload them via scheduled batch, that is not a live (instant) log

[darlicious]

@ef130968 

Yes I get this happening sometimes as well. Don't click the remember me box. Use a different browser preferably in secret/incognito mode. If it still isn't updating use a different device. I will usually put my tablet down and pick up my phone (still on wifi) and log in to see up to the minute daily usage history.