Not receiving Refer-a-friend points

[JordanB4]

Hi, I've been with public mobile for a while and am happy with the service so far. I referred both my parents with my referral code, but I'm not receiving any points for this. They have had active plans for months. Any help would be greatly appreciated. Thanks!

Jordan

[User98hf99i]

Good tips in the replies. You might have also given them the referral code you used to sign up instead of YOUR referral code. The Friend Referral code you used at sign up shows up on your Transaction Summary. Easy to mix up for the referral code that benefits YOU which you will receive later on your profile and in a text. 

[darlicious]

@JordanB4 

• When did they activate? In case they may have activated during a bonus $25 ($5×5 months) RAF promotion? The exact dates are important.
• Did you use your referral code twice or did the first parent to activate refer the second parent?
• Did either of them get the $10 bonus referral crecit within 72 hours of activation?
• Did you get the Cha-ching text the day following activation at 2pm eastern from 611? Or you and one parent if spplicable?

If it's no to all above.....since you are not seeing any referral rewards ($$?)or(pts?)Then it is likely both of your parents accounts got caught up in the referral code glitch whereas the referral code is accepted at activation but simply does not register on the account. You will need to have your parents contact customer support with your referral code and preferably your phone # to ensure the correct code is getting applied to their accounts. Once applied you will recueve the Cha-ching text the following day.

If you give us the dates of activation we can cross check it with the bonus RAF promos in 2022 to see if you qualify (only one bonus RAF per promotion per account so if one parent used there code too all the better they get to double dip the promo) so that you can ask for the extra credit to be applied to the eligible accounts.

Contact customer support as above.

[walker1]

@JordanB4 

That problem you described has been known to happen but not too often.

You should have the people who you referred contact a Customer Support Agent by using the Chat Bot Simon and get a support ticket started.

That way you'll get all the points you should have gotten from the beginning, of their activation.

[HALIMACS]

@JordanB4 

Did THEY use your referral code during their activation?

They needed to for it to be applied. 

[softech · Accepted solution]

@JordanB4 did they get the $10 referrals on their accounts as Available Fund?

have them to open a single  ticket for themselves and you with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there