Not getting rewards or credits for Auto-pay!!!

[Pamelawan]

Hi, 

I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get back to me on this??!!

[Pamelawan]

Okay got it Thanks @handy1 and @Yummy 

[hTideGnow]

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@Pamelawan wrote:

Hi @Handy1 how do I switch to the old rewards system?

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HI @Pamelawan   are you on the new rewards now?

you cannot go back to the old one if you switched to new

Login to My Rewards site, do you see it showing you are getting points?

[Handy1]

@Pamelawan you can’t unfortunately, it’s one way street they got rid of the old rewards for new customers in Jan 2022

[Pamelawan]

Hi @Handy1 how do I switch to the old rewards system?

[Yummy · Accepted solution]

You are on Points rewards. $ rewards have been replaced with Points after 2021

[Handy1]

@Pamelawan  That for the old rewards system did you happen to switch to the new points system by accident ?

edit you on points rewards so this does not apply   
       You do earn points thou check your rewards portal for points you have 15 points = $15 off bill