Not able to send text or call. Presently in the U.S. Error message 611

[delichef]

We are presently in the US until the end of the month.

I reactivated our phones after reporting them lost or stolen while here in the U.S.

I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.

• 8.5GB at 3G Speed
• - Unlimited International Text
• - Unlimited Talk to Canada and the US

I thought this would allow us to talk and text to Canada?

I tried a test text message and received the following 611 message:

"Sorry you plan does not include sending texts while in the U.S. Incoming are texts included.

To add a US Roaming Add-On, visit this website"

Having paid $50.00 each for my wife and me to reactivate, do I now have to:

1. Pay an additional $10.00 for ten days for each phone?

2. What happens to these payments should I decide to report one or both lost or stolen again?

Thank you from a new Public Mobile user and first time user with them in the US.

delichef

[delichef]

Thank you to all for the wonderful responses.

I will be contacting the moderators today, and reviewing the suggestions.

delichef 

[Luddite]

@delichef Mistakes like yours happen fairly regularly. I suggest you make the effort to contact the moderators and explain your confusion. Ask politely if they would revert the new $50 plans to whatever your normal plans would be and credit the balance to Available Funds. 

If they agree, you can then use your Available Funds to purchase 10 days US roaming add-ons.

Good luck.

[geopublic]

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@delichef wrote:

We are presently in the US until the end of the month.

I reactivated our phones after reporting them lost or stolen while here in the U.S.

I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.

• 8.5GB at 3G Speed
• - Unlimited International Text
• - Unlimited Talk to Canada and the US

I thought this would allow us to talk and text to Canada?

@delichef  Unfortunately the above plan only works within  Canada.

I tried a test text message and received the following 611 message:

"Sorry you plan does not include sending texts while in the U.S. Incoming are texts included.

To add a US Roaming Add-On, visit this website"

As mentioned above you cannot call or text from the US with your current PM plan. You will need to purchase a US Roaming add-on.

Having paid $50.00 each for my wife and me to reactivate, do I now have to:

1. Pay an additional $10.00 for ten days for each phone?

Yes.

2. What happens to these payments should I decide to report one or both lost or stolen again?

US Roaming add-ons expire 10 days after they are purchased. Reporting your phone lost/stolen has no effect on the 10 days.

Thank you from a new Public Mobile user and first time user with them in the US.

delichef

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[gblackma]

@Sarlye you can also consider using  TextNow to make free calls and  Text over WiFi.

[Sarlye]

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@darlicious wrote:

@Sarlye   Unfortunately I don't think the moderators would be able to help you out....they might consider switching you back to your regular plans and give you a credit for the balance.

      However you do have incoming texts and maybe even incoming calling. If one of you gets a US sim you Wil be able to communicate with each other fairly well with hotspotting , WiFi and the free incoming. Have some extra funds on each account for the person without the US sim just in case you need the one of the roaming add ons in an emergency.

      Mint mobile has 3 month plans....but for $45 you get unlimited calling and texting to Canada and Mexico as well and 3gb for each month. Or 8gb for $60 (3 months). If you Have a dual sim phone even better.

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@darlicious I think you meant to send this to the OP @delichef ? Good to know for my own use also. Thanks for the info. ❤️🙏🏻

[darlicious]

@delichef   Unfortunately I don't think the moderators would be able to help you out....they might consider switching you back to your regular plans and give you a credit for the balance.

      However you do have incoming texts and maybe even incoming calling. If one of you gets a US sim you Wil be able to communicate with each other fairly well with hotspotting , WiFi and the free incoming. Have some extra funds on each account for the person without the US sim just in case you need the one of the roaming add ons in an emergency.

      Mint mobile has 3 month plans....but for $45 you get unlimited calling and texting to Canada and Mexico as well and 3gb for each month. Or 8gb for $60 (3 months). If you Have a dual sim phone even better.

Edit: Oops! Thanks @Sarlye I didn't notice that.....lol. 7 day money back guarantee too....if you want to work that angle with two lines then keep one! After 3 months the intro price can be locked in prepaid for a year.....$180 is pretty cheap for 3gb and $240 For 8gb if you travel to the US a lot.

[Sarlye]

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@delichef wrote:

We are presently in the US until the end of the month.

I reactivated our phones after reporting them lost or stolen while here in the U.S.

I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.

• 8.5GB at 3G Speed
• - Unlimited International Text
• - Unlimited Talk to Canada and the US

I thought this would allow us to talk and text to Canada?

I tried a test text message and received the following 611 message:

"Sorry you plan does not include sending texts while in the U.S. Incoming are texts included.

To add a US Roaming Add-On, visit this website"

Having paid $50.00 each for my wife and me to reactivate, do I now have to:

1. Pay an additional $10.00 for ten days for each phone?

2. What happens to these payments should I decide to report one or both lost or stolen again?

Thank you from a new Public Mobile user and first time user with them in the US.

delichef

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As Public Mobile is a prepaid service, I would suggest only upgrade the roaming for one phone and hotspot to the other if you are always together.

What I normally do in the states is switch one of our phones to a lower plan and add the roaming to the lower plan for 10 days. 

Hope this helps. 😁

[ddeep91]

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@delichef wrote:

We are presently in the US until the end of the month.

I reactivated our phones after reporting them lost or stolen while here in the U.S.

I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.

• 8.5GB at 3G Speed
• - Unlimited International Text
• - Unlimited Talk to Canada and the US

---

@delichef  

The plan is confusing.  It's Canada and US-wide only from Canada. 

You will have to buy a  U.S roaming addon to talk and text in the US, unfortunately.

-hope this helps

[darlicious]

@delichef 

Unfortunately there is no longer a plan that includes US roaming. There are only US roaming 10 day add ons. The plan you changed to includes unlimited calling to the US from Canada only. You would have to add funds to your account to purchase a US roaming add on. Alternatively you could shop around for a US sim like mint mobiles if you are there for a longer stay or visit frequently.

[delichef]

Thank you for responding.

delichef

[Dunkman]

@delichef 

Your new plan does not cover US roaming.  It does cover calling the USA when you are in Canada.  

You will need to buy a 10 day roaming package if you want to use your phone in the USA. 

U.S. Talk, Text and Data Bundle
Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.
U.S. Talk and Text Bundle
Unlimited Talk and International Text for just $15 for 10 days.
U.S. Talk Only
Unlimited Talk for just $8 for 10 days.
U.S. Text Only
Unlimited International Text for just $8 for 10 days.
U.S. Data Only
250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

If you report your phone lost or stolen, your phone will stop working and you won't be billed for the next payment date.  You will still use up whatever time is remaining in this 30 day cycle.  

[gblackma · Accepted solution]

@delichef that plan is misleading. It only works if you call from Canada to the US.  You have to add the $15,  10 day US roaming talk, text add on to call/ text  within the US. It's a 2 step process add the funds then apply the payment. Or use 611 from your phone.  See guide  https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

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@delichef wrote:

We are presently in the US until the end of the month.

I reactivated our phones after reporting them lost or stolen while here in the U.S.

I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.

• 8.5GB at 3G Speed
• - Unlimited International Text
• - Unlimited Talk to Canada and the US

I thought this would allow us to talk and text to Canada?

I tried a test text message and received the following 611 message:

"Sorry you plan does not include sending texts while in the U.S. Incoming are texts included.

To add a US Roaming Add-On, visit this website"

Having paid $50.00 each for my wife and me to reactivate, do I now have to:

1. Pay an additional $10.00 for ten days for each phone?

2. What happens to these payments should I decide to report one or both lost or stolen again?

Thank you from a new Public Mobile user and first time user with them in the US.

delichef

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