Not Receiving Call

[kashempm]

Hello,

Since I signed up and transfer this number 416-xxx-xxxx, no call is receiving. 

Why I should pay fees without service?

Please issue a credit for this service of the above number.

Thank you

Abul

Edit by Dunkman: removed personal information

[esjliv · Accepted solution]

@kashempm - how long ago did you port your number over to public mobile? Have you restarted your phone since? If not, restart your phone.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

You may also submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[darlicious]

@kashempm 

Yes please edit out your phone number by clicking on the tiny arrow on the right side of your post. Call the telus porting department phone number that @Handy1 will send to your private messages. Have your old account# handy to be able to reinitiate your port request.

Put your old Sim card back in your phone to reply  YES to the PAT (porting authorization text) within 90 minutes of recieving it. Your port will then complete within a few minutes to a maximum of 2 hours. You will know its compete when your old Sim card stops working and incoming calls are recieved on the pm sim card.

Please note the telus porting department phone number is for porting issues only. They do not have access to your pm account and cannot help you with public mobile service issues.

Welcome to public mobile!

@Handy1 

It's best to call the telus porting department exactly that....calling it live support gives the impression that pm has a call centre for support....when it does not.

[hTideGnow]

HI @kashempm   if  you port your number, did you follow the steps to reply YES to a text sent by your old carrier?

If you didn't do it, it is your old carrier not releasing your number.

Call PM porting them, they will resend the porting request to your old carrier.  Put your old sim card back and reply YES this time

I will send you the phone number, Check your inbox here

[softech]

@kashempm 

This is an open forum, please remove your phone number for your own protection.

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@kashempm  First edit you personal number out of post , if you just ported and missed the 90 minute window to reply yes to confirmation text there’s a live support number to help , will send you it private message