No texting ability with ported number

[edmontonguy2024]

My friend isn't able to text with her new public mobile account which she ported her bell number to.  She can make calls however. The port was only done a couple hours ago....could it be that it's not completely ported yet? Any help would be appreciated 

[edmontonguy2024]

Great thank you. It's an iphone13. I will try your suggestions. Much appreciated 

[hTideGnow · Accepted solution]

hi @edmontonguy2024 ask your friend to reboot the phone first and Reset all Networks 

Also, confirm port really completed by test calling herself from another phone.  If.she receive calls, then it is so done

and if she has iPhone, update Carrier Profile.  But if she has an Android, clear Message app cache and clear data