Hello, My phone has been giving me trouble and I'm looking for suggestions how to fix it. I have a Samsung Galaxy S8.
Since yesterday, my phone continues to go 'in and out of service'. Initially I thought the network itself was having issues, but it's clearly just me as other family members who use Public Mobile don't have the same problem. I am in town at home and normally have no problem getting signal or service, so it's not my location.
I've swapped SIM cards with my wife's phone and confirmed that the SIM card isn't the problem.
I've rebooted the phone and put it in and out of airplane mode numerous times. I've checked the SIM card and made sure it's seated correctly numerous times. I've tried to manually select network operators, but Public Mobile usually listed. I've even done a factory reset with still no luck.
The strangest thing, is that it's not just 'no service' all the time. It seems to come and go sporadically and I'll get a bunch of messages sent an hour previously.
It could simply be that one of the frequencies/bands your phone was relying on has been temporarily shut down on the tower nearest to you, or possibly permanently if it has been refarmed for LTE use.
For example, Telus, at least in Manitoba, has recently relinquished their 850Mhz 3G band for more LTE coverage, leaving 3G service only operating in the 1900Mhz band, which could have less range, especially in basements, etc...
Maybe your wife's phone supports some additional band that yours doesn't. It is hard to say exactly unless you start installing diagnostic apps that can show you for sure what frequencies/bands each phone is actually using... for LTE there's a half dozen at least in use in Canada...
To my understanding OP already confirmed that his SIM works perfectly in wife's phone.
Did you try wife's SIM in Your phone? Do you still get intermittent service? If yes, maybe your phone is slowly dying 😞
Beside cleaning SIM contacts on SIM card and in the phone you might try to air blow SIM slot in your phone (those can with air...) to remove potential tiny debris. Do not blow by mouth as you might introduce moisture and I would not stick anything in SIM slot not to damage contacts.
Additionally to @hTideGnow 's advice check your sim card slot for dirt or debris and gently clean your sim card with a cotton swab and a little isopropyl alcohol.
Switching to the 3G network is unlikely to help if text messaging is also affected as texting works on both the 3G and 4G LTE network unlike calling which uses 3G only.
@alenadevlin It could be a SIM contact issue, if so, it's more hardware issue.
Any chance you have another SIM card from another provider? It would be a good test to confirm if it is the hardware. Some people might put a tab on the back to make sure it has a tight contact between the SIM and the phone (be careful not too thick and SIM might got stuck)
Another troubleshooting step is to put someone else's SIM (friend/family) in your phone to see if it works well. If it doesn't, then you'll know the problem lies with your phone.
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.
oryou can send a private message toCustomer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.
please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)
