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Richard1986 · ‎08-31-2021

I activate in few hours ago my sim and still not receive a call from others

BKNS27 · ‎08-31-2021

Did you port over from another carrier?

If you are, did you reply to the SMS text from your old carrier with the old SIM in the phone? You have 90 minute window to reply.

If you missed this step, contact the SIMon chat button and type in create a ticket so the CSAgent to restart the process.

If not porting over, power off the phone and wait a few minutes then power back on the phone.

esjliv · ‎08-31-2021

@Richard1986 wrote:
I activate in few hours ago my sim and still not receive a call from others

So all your other services are working okay?

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this step (usually it is a 90 minute window), submit a ticket to restart the porting process, using this link:

If you ported from a landline/voip it could take around 7 days to complete.

Anonymous · ‎08-31-2021

do you get new number or Transfer old number !

Anonymous · ‎08-31-2021

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

No one can call me