ADD ON NOT ACTIVATED

[Louloute]

HI

Please HELP 

I did an add on of 15$ for 1GB  of data but I did not receive it at all.

My account is showing I have 15$ but the data is not activated 

[AE_Collector]

Because PM is Prepaid service the funds need to be in your account before you can buy an add-on. Once you add the funds you haven’t completed the purchase, you have just begun the purchase. Then select the add-on and you’re done.

AE_Collector

[softech]

@Louloute glad it works.. yes, its a bit confusing there

[Louloute]

Oh thanks soooo much 

It works I could not think about this without your answer 

[softech · Accepted solution]

@Louloute you have just loaded the fund and not really bought the Addon yet.  Head back to Purchase Addon page and buy.  It will use the fund currently sitting in your account for the transaction.  Once done, reboot your phone and you should be good to go.

[Anonymous]

@Louloute 

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

5. after you Add-on you have to do Rebooting your phone

   what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

[Triguy]

Purchasing an add-on is a two step process.  You will need to add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!