No longer have access to old email and can’t remember it at all how can I reset the password?

[Lavdije]

No longer have access to old email and can’t remember it at all how can I reset the password and gain access to my account? 

[Lavdije]

Yes

[hTideGnow]

HI @Lavdije 

you have submitted a ticket with CS agent yet?

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lavdije]

yes i tried that but that didn’t work

[esjliv · Accepted solution]

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@Lavdije wrote:

No longer have access to old email and can’t remember it at all how can I reset the password and gain access to my account? 

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@Lavdije - have you tried the "Forgot your email" option? Try that and follow the steps to see if you can reset it that way.

[softech]

@Lavdije   

So, the email you login to this id (Lavdije) is not the usual one you login for My Account?

you can still login to My Account if you remember the password, but look like you don't

In such case, you have to open ticket with PM Support by direct message and ask them to help to change to another email.  Here is the link:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there