Lost Phone

[Peeper]

• I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a new SIM card and keep his old number but we cannot get in to his account. HELP!

[Peeper]

Thank you. I sent off a private message to support. 

[Peeper]

I do not get that option, even when I change the password or enter the code incorrectly multiple times. The options are a text or voice mail - both to the lost phone.

[computergeek541]

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@Peeper wrote:

• I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a new SIM card and keep his old number but we cannot get in to his account. HELP!

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Please try selecting the opton to have the code sent by e-mail.

[Handy1]

@Peeper  If you have a new SIM card on hand contact support and ask them to sim swap the number for you , that way you will keep his same phone number and plan 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437