No longer a customer, but still being charged

[HVLP]

• No longer a public mobile customer, but still being charged for last 3 months. No solutions no, customer contact, guess I have to get a new debit card

[dust2dust]

@Meow- This is a long-standing stupid bug that happens infrequently to customers. It should NEVER happen but it does. I agree with the chargeback option. The company needs to feel some pain for this stupid bug.

Adding - some reading I found

https://chargebacks911.com/chargebacks#chargeback-costs-and-consequences-merchants

and more - I can think of these scenarios for it to be legit.

Customer ports out close to renewal. With porting delay maybe the plan renewed. But then it should have closed.

Customer ports out but didn't confirm the port. The account stays alive. A month later they get given a new number by the new provider. And also renew the old plan again.

Customer thinks not using the service stops the service. Maybe thinking this place is pay as you go.

In this case we don't actually know that the customer ported out or if they have a new number. But we haven't got an update from them as to what happened.

[Meow]

If you did not remove autopay and your bill is paid every 30 days - you ARE still PM customer.

See if you can log in to your account and remove autopay and declare phone lost/stolen.

Port your number to another provider - it will delete your account immediately.

[hTideGnow]

HI @HVLP   

you are not alone, second one this morning.

Please open ticket with PM CS agent via message , they will arrange refund and really put a stop this time

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@HVLP 

you could also initiate a charge back. Get ahold of bank to start that process.

[softech · Accepted solution]

@HVLP   You will need to open ticket with PM support using messaging, they will take care of the refund.

Please open ticket here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@HVLP  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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