No data after paying 4G service

[HL78]

I purchased 3G plan for 2 months, no data could be used after leaving office and home where there had wifi. Then I paid for 4G 2 days ago, still no data when I went out from home.

[hycm53]

@HL78 You need turn on cellular data on.

[dabr]

@HL78   Do you have the correct APN settings for your phone?  Here's couple of links to check for the APN:

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-iphone

[softech · Accepted solution]

@HL78 this happened to another user today, he got it resolved after opened ticket with PM and had them to reset on the system to clear it up

https://productioncommunity.publicmobile.ca/t5/Get-Support/Switched-plan-and-now-nothing/m-p/893928/...

But first try a reboot and see if it works

If not,  please open ticket 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[DDM69]

What type of device are you using?

What plan do you have?

Do you have cellular data turned on?