No answer from CSA

[Anas4]

I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet. 

[Handy1 · Accepted solution]

@Anas4  Happy to help . And hope they are able to get you fixed up quickly 🙂

[Anas4]

Thank you. You are right. I got an answer from them yesterday but I couldn’t see till you mentioned the link. 

[Priority]

Send then a screenshot of your Available Funds and say you haven't received anything yet, that's what I did when I didn't receive mine after they said they'd refund me and not long after I seen it added. 

[maximum_gato]

@Anas4 

It's unlikely that you will get a refund rather they will credit your self serve account. Here's the update regarding customer support wait times....

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Slower-Response-Times-from-Age...

If you don't have a response in the morning reply to the last message you sent them in your private messages. If you still don't recieve a response within an hour or two after that send an entirely new message to them.

[Handy1]

@Anas4  Check here for their reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Anas4]

I did send them at 12:30 pm. 

[Chalupa_Batman]

Hey @Anas4 

I've been in communication with a CS Agent 3 times over the last few hours. I use the term "Communication" loosely. 

[hTideGnow]

HI @Anas4 

when did you send them the message?

they were slow in response yesterday and today is ok

maybe message them again tomorrow morning instead of tonight as it is a bit late now

add: and as long as you don't use the LD addon, should be ok to wait another day