I have an Asus Zenfone 10 that's also VoLTE compatible, but it's not whitelisted by PM. I talked to their customer service, and got escalated to their IT, who finally told me my only option is to get a phone in Canada that's on the whitelist. I was not happy with this answer and complained to the CCST who did accept my case, despite PM's argument that it is the customer's responsibility to ensure phone works on their network. I argued that limiting the phone options would defeat the purpose of a bring your own phone service, given PM doesn't even offer phones for people to purchase! In any case, I did get a call from PM who basically told me they are working on expanding that whitelist, but she couldn't tell me when it will actually happen. This all went down in November, it is January now and my phone still only works on 3G when I try to make calls. It previously worked on LTE, and suddenly it doesn't?
I had exchanged my rewards for basically 2 free months of service, and if it still does not happen by then, I will be leaving PM/Telus. They have also started to send me Koodo deals, which is just adding insult to injury. I had told them my phone is just 2 years old and I am not ready to throw down another grand just because. 5 years ago, I was so happy when I found PM, because Fido was treating me (20+ year subscriber) like garbage, but PM is just the same.
