New sim card - i cant login or have signal :(

[wummi]

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code 

everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unable to verify your email address."
but i got a confirmation email to this mail adress 🤔

Help 😕

[Lieux]

---

@wummi wrote:

i re-did the whole activation process, got another onfirmation mail

reset password worked now

i could log in and my sim is working too

i dont understand it, but case closed

---

Happy for you! Welcome to public mobile!

[wummi · Accepted solution]

i re-did the whole activation process, got another onfirmation mail

reset password worked now

i could log in and my sim is working too

i dont understand it, but case closed

[geopublic]

---

@wummi wrote:

---

@Pizzaeh wrote:

---

@wummi wrote:

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code 

everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unable to verify your email address."
but i got a confirmation email to this mail adress 🤔

Help 😕

---

What message are you getting when you attempt to login (not reset) in to your self-serve account?

---

"Sorry, your login attempt failed. Please try again. "

---

Can you try to login using incognito mode on the browser to sée if it works If not, the  you need to contact the moderator for help.

[Pizzaeh]

@wummi To send a private message to the moderators click here. Response time is usually between 1 to 48 hours, but they've been extremely busy.  

Moderator hours:

Weekdays 8am to 12am (eastern time)

Weekends 8am to 10pm (eastern time)

[wummi]

---

@geopublic wrote:

---

@wummi wrote:

---

@Pizzaeh wrote:

---

@wummi wrote:

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

---

I realize that, but to contact the moderators and get a reply to reset your pw coud take a while.  If you're sure you're entering everything correctly, then accessing your account to try a few ideas is not an option. 

Do you have another phone to try the SIM card in?

Do you have another SIM card (different carrier from friend or family) that you could try in your phone?

---

i just tried it with another phone, same issue

also my home sims work in both phones

---

What is the make and model of your phone?

---

phone 1: mi mix 2 s

phone 2: moto G5

[geopublic]

---

@wummi wrote:

---

@Pizzaeh wrote:

---

@wummi wrote:

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

---

I realize that, but to contact the moderators and get a reply to reset your pw coud take a while.  If you're sure you're entering everything correctly, then accessing your account to try a few ideas is not an option. 

Do you have another phone to try the SIM card in?

Do you have another SIM card (different carrier from friend or family) that you could try in your phone?

---

i just tried it with another phone, same issue

also my home sims work in both phones

---

What is the make and model of your phone?

[wummi]

---

@Pizzaeh wrote:

---

@wummi wrote:

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

---

I realize that, but to contact the moderators and get a reply to reset your pw coud take a while.  If you're sure you're entering everything correctly, then accessing your account to try a few ideas is not an option. 

Do you have another phone to try the SIM card in?

Do you have another SIM card (different carrier from friend or family) that you could try in your phone?

---

i just tried it with another phone, same issue

also my home sims work in both phones

[dabr]

---

@wummi wrote:

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

---

Resetting the password can only be done by the moderators, please send a private message to Moderator_Team and explain your situation.  Hopefully they'll get back to soon but there seems to be quite a delay getting a response because of glitch in the system.

Response time usually can be couple of hours or even upto 2 days so the sooner you send a message the better.

[wummi]

---

@Pizzaeh wrote:

---

@wummi wrote:

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code 

everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unable to verify your email address."
but i got a confirmation email to this mail adress 🤔

Help 😕

---

What message are you getting when you attempt to login (not reset) in to your self-serve account?

---

"Sorry, your login attempt failed. Please try again. "

[Pizzaeh]

---

@wummi wrote:

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code 

everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unable to verify your email address."
but i got a confirmation email to this mail adress 🤔

Help 😕

---

What message are you getting when you attempt to login (not reset) in to your self-serve account?

[Pizzaeh]

---

@wummi wrote:

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

---

I realize that, but to contact the moderators and get a reply to reset your pw coud take a while.  If you're sure you're entering everything correctly, then accessing your account to try a few ideas is not an option. 

Do you have another phone to try the SIM card in?

Do you have another SIM card (different carrier from friend or family) that you could try in your phone?

[wummi]

---

@Pizzaeh wrote:

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

---

well i can't because i can't log in and i can't reset my password

and i can't make a new account because this requires me receiving a sms 😕

[wummi]

---

@geopublic wrote:

---

@wummi wrote:

i picked a new number - i just got to canada

yes i restarted the phone multiple times already

---

Power down your phone remove the sim. Wait for a couple of minutes insert the sim card and power up your phone. Any change?

---

i tried this, i even swapped to the other sim slot - no change

[Pizzaeh]

@wummi you'll need access to your self-serve account for this next idea.  Once you can access your self-serve account, make a small payment of $1 or other small amount.  Once the small payment is successful, restart the phone.  

[geopublic]

---

@wummi wrote:

i picked a new number - i just got to canada

yes i restarted the phone multiple times already

---

Power down your phone remove the sim. Wait for a couple of minutes insert the sim card and power up your phone. Any change?

[wummi]

i picked a new number - i just got to canada

yes i restarted the phone multiple times already

[wummi]

i have an android phone and it just says "no service" - the signal bars are grayed out 
in the settings it recognizes the sim as TELUS...

[wummi]

no, i did all of the steps there: https://activate.publicmobile.ca/ 

[geopublic]

Did you pick a new number or are you porting your number from another provider? DId you restart your phone?

[Lieux]

@wummi you said you have no signal..can't call or text? No "public mobile" on your screen?

[Lieux]

---

@wummi wrote:

Hi, today i got a sim card from walmart - did the self sevice actiation with a voucher code 

everything seemed fine troughout the process - but i get no signal, i can't log in and when i tried to use the password reset tool it says "Sorry, we’re unable to verify your email address."
but i got a confirmation email to this mail adress 🤔

Help 😕

---

Did you register here first?...https://libreservice.publicmobile.ca