@Pina wrote:
Good afternoon. I’m new to this community. Hope you are all enjoying your day.
@Pina Welcome to public mobile!
Hopefully we will see you around the community. If you are interested in lowering your bill and joining the community for rewards you have to make sure your e-mail is the same for self serve and community. Not just the login (which is your e-mail), the back-end stuff which requires moderator assistance to change.
You need to participate here, in this forum. Answer questions that help people. Take some time and familiarize yourself with the community and read through the knowledge base , look at the top contributors and see how they respond to requested help. Number of bravo’s often tell you if its helpful or not. If you don't know the answer to someone’s question use the search feature 99.9% of every question someone asks has already been answered before.
Remember quality of posting is more important than quantity. Post explanations of why the answers will solve issues and use good spelling, sentence structure and links.
Read the following articles
Community Rewards
Reward Rules
How do I earn rewards
Who can earn rewards
As for the service the best advice I can give you is a fair warning. Unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off (by manually adding funds) in advance as this process will prevent the most common and preventable reason that your account goes into suspension with a complete loss of service.
