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New activation promo with free sim card -- what's the order # / tracking details?

Good Citizen / Bon Citoyen

Hi all,

I helped my mom subscribe to one of the new activation promos, and paid for the plan already + selected the ship SIM card to home option.

I received an email confirming the subscription payment, but where do I find the tracking number or order number associated with the SIM card? 



Model Citizen / Citoyen Modèle

There is no tracking number, as it comes via regular mail. 5 business days to 3 weeks. There have been delays on delivery. Your best bet is  getting a sim card from koodo/telus store or mobile klinik store. 

Mayor / Maire

@Mechecor  there is no tracking number for sim cards. Its roughly 10 business days or 3 weeks maximum. 

I got mine in 3 business days.  It can vary depending on your address.


@Mechecor did you get any welcome email or sim order email?? check spam folder as well

if nothing, please check with support agent by private message
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

Mayor / Maire

Hello @Mechecor 

There is no tracking number. It will take up to 3 weeks to get it in the mail if not longer. Depending on Canada Post.

If you want a SIM card faster, there are two options.

or Amazon

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