New activation on PM

[Ooojjj]

Hello Community,

I ordered the $40 75GB CDA/US plan last week. SIM card arrived yesterday and I activated it today. My account shows the plan as Unlimited CDA minutes. Is it normal for the CDA/US plans to not show anything about the US minutes?

Wondering since the plan is no longer on the PM website.

Thanks for any insight.

[Ooojjj]

Closing the loop on this question.

I had to get support to correct my plan.  My plan is now showing up as CDA/US and I can now call US numbers.

My bad. The plan was $40/75GB - CDA/US.

[Ooojjj]

Tried a US number and the call did not go through. Looks like it's a support issue now.

Thanks again.

[Ooojjj]

Thanks again. I will give that a try.  Hopefully it's just a day one issue that will self correct in the next few days. I would be pretty disappointed if I loose the US minutes on my plan. The $40 plan was live until last week. My SIM card arrived after the plan was removed.

[Ooojjj]

My plan is not showing up as CDA/US for some reason. I might need to get support on this one. Thank you.

[Dunkman · Accepted solution]

@Ooojjj 

Other customers have complained about this issue in the past about the US-Canada plans.  The account not showing the US part. 

I don't remember a $40 plan for 70 GB US plan though.  There is the $39 for 60GB 5G US Canada Data

https://subscribe.publicmobile.ca/en/ab/activation/plans/60GB-5Gspeed14

As I mentioned, try to call some US numbers.  If you able to call through, then you should be on the right plan.  

[colleeno]

I have a Canada/US plan and when I select the “Manage Subscription” tab in the App, it does indicate Canada-US data and unlimited Canada-US minutes and messaging.

[Ooojjj]

Thanks for your help.  My plan is only showing Unlimited Canada-wide minutes right now so I'm not too happy about that.

My day one ain't looking too good.

[Ooojjj]

Thanks for the suggestion. I will give these options a shot. Hopefully it will show the US minutes. I was on a high when I placed my order. 😁

[Ooojjj]

I checked there but didn't see anything about the US on my account. Shows me unlimited CDA but nothing on US. I suspect I should see something about the US then.

[Dunkman]

@Ooojjj 

Sometimes the website does not show the US Minutes for these plans. Maybe check the the Subscription and Add on Tab.  

Here is what is shown on the $34 plan US plan:

You can also check by calling any US number.  If it works, then it should be the right plan.  

[Ooojjj]

I checked there but didn't see anything about the US on my account. Shows me unlimited CDA but nothing on US. I suspect I should see something about the US then.

[HALIMACS]

@Ooojjj 

if you start a “change subscription” process, your current plan should show in more detail – does it not display there?

(EDIT: just don’t proceed with a change, but check to see if it details further information about your current plan)