New account with eSim ported number from Fido. Calls and Data work but not SMS/Text

[scottor]

I just purchased an eSim online with credit card and requested to port my Fido number.  I did not have access to the old phone/SIM card but the number seems to have ported (when I make calls I can see the call ID is the correct number ported from Fido) but its been 24 hours now and I still cannot send or receive SMS.  I have tried restarting phone and resetting network settings.   Help!

[bjo3]

Thank you!

[LitlLdy]

@bjo3 , I will send you a private message with the number to call for help with your stuck port.

[bjo3]

ive had a porting issue as well, im coming from rogers and when i did a transfer, i got a message to say yes, and once i did that i never lost service on my rogers line. i now can make calls with the same number on rogers and public mobile line. i have service with rogers and public but my rogers line should've cancelled when i did the port.

please pm a number or whoever can fix this!

[Phil_Adelphus]

@scottor   Since the main account holder approved the request and the porting team can't help it sounds like you need to contact PM customer service agents and the private message link given earlier, if you haven't done so already

[scottor]

the number Im porting was a sub account of a main number.  the main account holder approved the request.

[Phil_Adelphus]

@scottor   Have you checked with Fido as to the status of your account with them?

[scottor]

I can only make outbound calls.  I called the porting team and there is no open request related to my number.

[scottor]

actually.  I can't receive calls.  I can only make outbound calls.

[LitlLdy]

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@scottor wrote:

I just purchased an eSim online with credit card and requested to port my Fido number.  I did not have access to the old phone/SIM card but the number seems to have ported (when I make calls I can see the call ID is the correct number ported from Fido) but its been 24 hours now and I still cannot send or receive SMS.  I have tried restarting phone and resetting network settings.   Help!

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@scottor , this may be a dumb question & if it is I apologize but you said you did not have access to the old phone/SIM Card so how were you able to authorize the porting request from Fido from the text message they would send to their SIM Card if you don’t have access to it? Did they provide you with another way to authorize the port request from them to verify it is you making the port request?

[scottor]

I can make and receive calls.  Only text does not work.

[Handy1]

@scottor  You may just need support to re provision the sim /reset your account 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[scottor]

it says there is no active/open request related to my number.  Plz note that the number seems to have ported.  I have the right number showing in call display when I phone out and I can receive calls.  Its just SMS

[hTideGnow]

HI @scottor 

can your PM sim connects to PM network? can you make outbound calls? And can you receive inbound calls? Inbound calls and text are very important to confirm if porting was completed

if you can make outbound and just not receive inbound calls, then first reboot your phone and check again

If still no inbound, then call Porting team for update.  I will send you the porting team number, check your Community inbox

[Handy1]

@scottor  Are you recieving  calls thou and not going to voicemail ? And can your try the SIM card in another phone to test ,l

[TheSterlinger]

Seems there has been an error with the porting process. I will send you the number, check your inbox (click your avatar and click messages.