Hi,
I recently created a new public mobile account that was registered with an e-mail but I am unable to access my original pm account that is linked to my phone number and a current phone plan that is currently put on hold. I have been trying to find a way to access the original account in order to update payment info but there is no way to get into it. I still have my phone and the plan service is currently on hold and I can still receive text messages from Public Mobile and also get Eversafe confirmation codes but I cannot access my account still because I don't have the e-mail login info. I still have my phone with the Public Mobile SIM card. Please help me access my original account so I can update my payment and resume service.
