joining public mobile

[mickey78]

i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it

[mickey78]

I was told I have to wait until I receive my physical sim card in the mail and the I can complete the activation process 

[mickey78]

Ok thank you very much and I did order the physical sim card yesterday when I purchased my plan too

[Dunkman]

@mickey78 

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@mickey78 wrote:

yes i am a new customer and i did activate my plan just waiting for my new physical sim card in the mail

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That makes sense.  You can't finish your activation until you receive the physical SiM card in the mail.  Your plan should not "start" the 30 day cycle until you input the SIM card number from the Physical Sim card.  

It can take up to 10 business days for physical SiM cards to arrive.  

[BKNS27]

@mickey78 

Hmmm, that is strange, my friend have an Samsung A13 and he had no issues downloading the app. 
Did you try searching on the Google Play store for the Public Mobile app?

[mickey78]

yes my android operating system is updated and my phone is samsung a14 5g 

[mickey78]

yes i am a new customer and i did activate my plan just waiting for my new physical sim card in the mail

[BKNS27]

@mickey78 

Is the OS up to date on your Android phone? Some older phones won’t download the PM app.

What is the make and model of your phone?

[Dunkman]

@mickey78 

Sorry, I am a bit confused.  Please review your situation from the beginning.  Are you a new customer activating a new phone line?  Or are you an existing customer just trying to move your plan to new phone?  More details the better.

Community members are customers like yourself and we don't have access to your account.  However, we can provide troubleshooting advice.  

[mickey78]

i have a android phone and it will not let me go pass the start up screen as l got a new phone as it is telling me i need to enter a sim card to processed

[Dunkman]

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@mickey78 wrote:

physical SIM card?

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Do you have an android or iPhone?  You should able to directly go to App store (IOS) or Google play (android) to download the PM app.

[mickey78]

physical SIM card?

[Dunkman]

@mickey78 

Did you activate an eSIM or physical SIM card?

If eSIM, did you receive an email with the QR code?

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/subscribing

[mickey78]

yes i did activate it on the website first but it will not let me download the pm mobile app as it was giving that error message it is saying ask your IT  for the correct QR code

[mickey78]

yes i did activate it on the website first but it will not let me download the pm mobile app as it was giving that error message it is saying ask your it for the correct qr code

[Dunkman]

@mickey78 

Did you first activate your PM plan on the website first?  If so, you will need to download the PM app on your phone to finish the activation process.  

[Handy1]

@mickey78  submit ticket with support 

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437