Trouble porting a phone number

[GB71]

Hi

I recently moved my son, my daughter, and myself from Rogers to Public Mobile.  My daughter and I switched over fine, but my son is still having problems two weeks later.

He can receive/send texts and has data, but he’s unable to make or receive phone calls.  I checked my Rogers account and his number still appears, while my number and my daughter’s number have disappeared.  So, I’m guessing it was an issue porting in.

I’ve spoken to a Rogers rep and they’re telling me to ask a Public Mobile rep.  Any help would be greatly appreciated.

Thanks

[Sansan]

Sounds like it was not successful for his. I will send you a separate message to call to have it fixed. Please check your inbox. Also this is a public forum so can you edit your email to remove your name.

[Phil_Adelphus]

@GB71   I'm not sure it's 100% a porting issue since he can neither make nor receive calls, so best to send a private message to customer service via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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