@dubois93 wrote:
That's not true. I made the same upgrade for my wife's account and everything was active right away (4GB at 4G speeds). I had read it can take up to 48 hours for the change to be effective prior to posting but I think something else is wrong with my account.
Under normal circumstances, it is true that it takes 48 hours. Members who advise others of this aren't guessing. This is the way Public Mobile's systems has always worked when changing to a plan of a different speed. My response to Leepublic was only to say that it's not a "your milliage may very" for there to be a 48 hour wait for the speed change to occur, but rather the norm. New customers who sign up or have just activated on a 3g plan also get LTE speeds for the first 48 hours.
I donn't doubt that your wife's account had full speed right away, but that wasn't supposed to happen and was an anomoly, so perhaps I shouldn't have used the word "always". Of course I don't agree with Pubilc Mobile chaging for a plan but now providing the full advertised services for the first 48 hours, but that's how the systems are programmed at Public. There's also a pheomenom that some customers have expereienced that when on a 3g plan, the LTE throttling down to 3Mbps mysterous falls off the account. This can sometimes happens for a few days, or sometimes even months at a time. It's possible that your wife had the "4g" speeds all along as the result of a mistake by Public Mobile.
As for your speeds not being updated immediately, the 48 hour wait is an established fact that customers need to wait beofre the speed changes and is not an indication that there is any problem with the account. However, I do agree that as your Sellf Serve account page is showing the wrong plan, something unfavorable did happen in this situation.
To clarify, it's not the plan details, the price of the plan, or the amount of included data that takes 48 hours to update, but rather only the speed.
