Never received ordered SIM card in the mail

[Shan_how]

Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive.

I need a Moderator to contact me ASAP!

@ Moderator_Team1 @ Moderator

(Please note that the above usernames are not that of moderators, customer support agents, nor of anyone who works at Public Mobile)

[esjliv]

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@Shan_how wrote:

Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive.

I need a Moderator to contact me ASAP!

@ Moderator_Team1 @ Moderator

(Please note that the above usernames are not that of moderators, customer support agents, nor of anyone who works at Public Mobile)

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@Shan_how 

Where do you see it showing delivered? There is not usually a trackable record of SIM card shipment.

But as per Public Mobile articles, if it has been over 10 days, contact Customer Support about not receiving the SIM card:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Yummy]

We are customers as you are. Agent will not contact you posting here.

Follow provided link above to contact CSA and explain your issue.

[0PX9O4]

@Shan_how 

Don't use the chatbot/ticket method, it's problematic and leads to the exact same result as a private message anyway. Just send a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@Shan_how 

How long have you been waiting for?  In general, depending on where you live, PM Sim card delivery can be 1-2 weeks.  

Since PM is prepaid, there is no refunds in general.  You can contact Customer service agent as described above.  It will take 1-2 hours for CSA to respond.  

[BeachNBeer · Accepted solution]

@Shan_how 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.