Never got my SIM card

[jamiekang]

Hi, 

Thinking that I wanted to transfer my phone plan to the Public mobile, I bought a SIM card on April 9th. It has been more than 2 weeks now but never got my sim card. 

Do you know how I can track the order? 

[darlicious]

@jamiekang 

You have a little less than an hour to take advantage of the stacking promos deal at CCS.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-one-month-of-service-for...

[LurganIeUk]

---

@Spudster wrote:

@jamiekang 

The mail system is definitely having delivery challenges during the current pandemic.

---

I disagree. It appears to me that PM has always had a  distribution problem. Perhaps 3rd party. I have mailed from BC to ON in 5 days using Canada Post. 

[Spudster]

@jamiekang 

The mail system is definitely having delivery challenges during the current pandemic.

General advice has been if you need a SIM card quicker than most mailing times, to try getting one at Walmart where they will do the activation, or London drugs, or a nearby mobile location who may sell Public Mobile SIM cards - such as perhaps Koodo or Telus.

[benfatto]

@jamiekang  Check out https://canadiancellsupplies.com

Their service seems faster, and you could keep the spare SIM for your first referral. 

[mimmo]

if and when you contact mods include your order number, that will help speed up the process. 

[jamiekang]

Thank you! Never thought it would take 3 weeks. 

[Triguy · Accepted solution]

It can take up to three weeks for delivery.  I would suggest waiting another week and if you still have not received it to contact a moderator.