Need to reset pin

[Jfish]

Hi, I need to reset my pin so I can pay my bill to reactivate my account. I don't have any service right now.

Thanks!

[Jfish]

Thanks so much!

[slusagm]

is this a problem with logging in app or My Account? if you can login , you don't need to use the PIN to pay the bill

if you cannot login, and if it autopay already failed, you might not be able to use the PIN to make payment.    Maybe you can get a voucher to reactivate account, you can buy it from drug stores or gas station or some voucher online site too

[hTideGnow · Accepted solution]

hi @Jfish 

use this link to reset pin

https://myaccount.publicmobile.ca/en/account/reset/pin

or you can buy voucher from Shoppers drug mart and load the voucher using *611

[Handy1]

@Jfish  Here’s how 

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin