Need to have authorization SMS resent

[LouisBoudreau]

Porting number over from Bell. Authorization SMS was not replied to within 90 minutes. Needs to be resent. 

Thanks

[computergeek541]

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@CGO wrote:

redo porting process.

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Please note that while that information isn't wrong, in this type of situation, it would be helpful to provide some directions to the customer on how to do that.

[softech]

@LouisBoudreau   There is a porting support team you can call and they can re-trigger the process for you.  I will message you the number.  Please check Community inbox

[BKNS27]

@LouisBoudreau 

Common mistake with new members.

Remember to put the Bell SIM back in your phone, it should still work.

Contact a CS_Agent to restart the porting process again by creating a ticket on SIMon Chat or private message them on this Community page.

[Yummy]

Log in to your PM account and do number transfer again.

[hairbag1]

@LouisBoudreau....

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[CGO]

redo porting process.

[walker1]

@LouisBoudreau 

Try doing it again from inside your My Account.

Or ask a Public Customer Support Agent by sending a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.