Need to change credit card but old email is invalid

[Muiseweb]

This is for my wife's account.  She needs to update credit card but the email associated with the account is no longer valid.  She cannot login to the account to change the email or credit card.  Help please.

[Muiseweb]

Issue resolved.  Thank you all.

[BKNS27]

@Muiseweb 

You can still login to your wife’s account with the old email address and password. The 2FA code will be sent to her phone.

Once you are login to her account on the PM app. You can change the email address under the Account tab>Manage Login (Secured by Eversafe)>click the right arrow to change email.

You can also update the CC under the Payment tab>Update Card Information.

[Phil_Adelphus]

@Muiseweb   The email address for log in is just a user ID, it doesn't matter for that purpose if it isn't valid, have you tried to log in with it?  

[Chalupa_Batman · Accepted solution]

Hello @Muiseweb 

Since her email account is no longer active, she'll have to create a ticket to get help. Just know it may take a couple of days for her to hear back. If her phone is out of service due to non payment, she can go to a place like Shoppers Drug Mart to purchase a Public Mobile voucher and then dial 611 and follow the prompts. This will at least get her up and running until they can resolve the issues at hand.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.