Need help renewing the service.

[Masood]

I joined this service but i didnt know the dont have any help lines, no call centres nothing. My 3g has not been working for a month now and i cant make any complains. I want to renew my service but the stupid self serve has logged me out I cant even try logging in, I want to change plans but this bull **bleep** is frustrating me so much.

[CS_Agent]

Hello Masood,

Thank you for your follow-up and I am happy to learn that your service renewal issue has been resolved.

I wish you a Wonderful Week-End ! 🙂

Cheers

Abdoulaye

[Masood]

My issue has been resolved, thanks for all the help everyone!

[LEGO]

@Masood 

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! 

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

[Masood]

I believe APN was the problem as my Data never worked, I will know about this once the service is resumed. Now to access my self serve, I need to reset my password, and my secret question password doesnt work. I tried to fund my account through *611 but it fails to process the pre registered credit card. what should I do to access my self serve or fund my account?

[Anonymous]

you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

[Korth]

@Masood

There is no store/kiosk, help center, or call line - a DIY, "less for less", "no frills" service.

But @CS_Agent flags attention to this thread.

You can click here to message the Mods.

And of course Self-Serve is how you monitor your account, while this community forum can also offer some answers or help.

You can try logging into Self-Serve again - clear your browser cache/cookies first or just use a different browser.  There's not much you can fix or get fixed without even knowing the status of your account.

I suspect your Data wasn't working either because your phone didn't have APN settings configured for Public Mobile or because you simply used up your full Data allocation for the last billing cycle.  But I think one problem at a time, the first priority should be to restore your access to Self-Serve and to active phone service.

[specialK]

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@Masood wrote:

I joined this service but i didnt know the dont have any help lines, no call centres nothing. My 3g has not been working for a month now and i cant make any complains. I want to renew my service but the stupid self serve has logged me out I cant even try logging in, I want to change plans but this bull **bleep** is frustrating me so much.

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Was your 3G working before? Try the steps shown here. Try using a different browser to login to self-serve.