Need OTP in email

[Fahmidamazid]

Hii dear , I am out of Canada around 3 months. I have to pay for my public mobile , otherwise my number will permanently deactivated. But as I am out of Canada, I can’t logged in to my public mobile account because OTP is sending in my number. Previously OTP was send in email , and I was able to used from anywhere. How can I get Otp in my email . 

[softech]

@Fahmidamazid 

PM just changed to a new EverSafe login system and you need to complete the setup on this new system. 

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Gwuolf]

You can still receive the otp in your phone, just activate the PM sim on your phone and the message will be received with the code whenever you are in the world without any extra fee. 

[HALIMACS]

@Fahmidamazid 

by tapping the resend code button, perhaps a couple of times, you will be given the option to receive the code by email