A condensed version of the problems sent to CS_Agent in many messages
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All calls out not ringing when making a call to landlines or mobile numbers.
Text and data not affected
OTHERS HAVE THIS ISSUE
https://productioncommunity.publicmobile.ca/t5/Get-Support/No-ringing-sound-on-outgoing-calls-to-mob...
I swapped sim cards from my wife's phone also a PM user. We have the same phones and both with public mobile and also tried in an iPhone SE - ISO.
Her PM SIM card in her phone or my LG G8 ThinQ & iPhone SE phone, a ringing is heard when making a call on the PM network.
My PM SIM in my LG G8 ThinQ phone - no ringing on outgoing calls.
My PM SIM in my wife's LG G8 ThinQ phone - no ringing on outgoing calls.
My PM SIM in an iPhone SE - no ringing on outgoing calls.
3 different phones - Android & ISO (Apple) with same issue with the same SIM card.
THIS POINTS TO THE PM SIM AND OR PM NETWORK.
Eliminating phones and operating systems.
Would replacing the 4+ month old SIM be a solution ?
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Re: NO RINGING SOUND ON OUTGOING CALLS TO MOBILE PHONE OR LANDLINE
Thank you for replying!
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In this case, I doubt changing the SIM will fix the issue
I'll send an investigation request to the Tech Team to see if they can help.
May I have the following details?
-an alternate contact number:
-your full address:
-the type of phone that you have and the OS version:
-2-3 examples of phone numbers you tried to call including the date and time of the call:
Are the other services working? (text messages, data)
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Asking for phone and OS version and numbers called WAS A WASTE OF TIME as the problem was narrowed down to the PM SIM AND OR PM NETWORK.
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THE SOLUTION suggested by my wife. Buy a new SIM.
I bought a NEW Public Mobile SIM
(CS_Agent ->> I doubt changing the SIM will fix the issue)
Go to PROFILE in your account
https://myaccount.publicmobile.ca/en/account/my-profile
I scanned the SIM card number bar code, and cut and pasted the number.
edit
SIM Card Number
Changed SIM card Number in my Public Mobile account on my desktop computer.
RESTARTED the PHONE with new the SIM card - I now hear ringing when I make an outgoing call.
THE SIM card was the issue.
The CS_Agent did not help with the solution.
I was with Petro-Canada Mobility for 14 years which transitioned to good2go mobile and had the same SIM card for 14 years.
My NEW Public Mobile SIM had to be replaced after only 4 months.
Is this normal for using Public Mobile SIM cards?
Please respond if you think I should get a FREE month for the cost of a SIM card and solving the issue for which they could NOT find the solution. It was the SIM card. (CS_Agent ->> I doubt changing the SIM will fix the issue).
The Public Mobile prices, the mobile app showing data use are great. I was almost ready to find another provider. If SIM cards only last 4 months, I might find a new provider.
If you run into the same issue of outgoing calls NOT ringing when making the call try what I did. Put your SIM in other phones, if you have the same issue – it is not the phone or operating system – but the SIM card.
If this saved you time and frustration, please reply or like this posting.
You can get a Public Mobile SIM on Amazon for $4.99 or $10 plus tax at a retailer like TELUS.
