HI @Great_gmom
what was the pin error message?
your phone could be carrier locked and you might need to ask your previous carrier for an unlock pin and not PM
PM can only help you if it is a sim card pin, if it is , please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
