My data didnt reset on my billing date Feb 25th

[joseepoi]

My data didnt reset on my billing date Feb 25th and it says I dont have any data and that I have used all my data for billing period Feb 25- Mar 27. But when you look at detailed data usage I have not used much data from Feb 25th to Mar 3th. 

[softech]

@joseepoi PM has a poor cache management for the site.  Always use Incognito mode to login My Account to get the latest usage indo and avoid confusion 

[hairbag1]

@joseepoi 

try this...

[wetcoaster]

Great job in helping us help you!

The account site (as well as the community to a degree) has a terrible caching problem. So log into your account in a incognito / private window (I usually do so on my laptop instead of phone), and/or hit those little update spinners that you find at the bottom right corner of the data display blocks.

[Handy1]

@joseepoi 

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

[HALIMACS]

@joseepoi 

Try tapping the little round refresher icons on the self-serve landing page for an updated version of the site

You’re likely viewing outdated information.