My account

[57]

Just noticed that I’m getting a monthly credit if $15 and $10 monthly so not paying a monthly fee. I did qualify for a $25 credit when joining but I think they are giving it to me monthly. Can you investigate and get back to me with your findings. 

[Dunkman]

@57 

More details would be helpful.

Did you just recently sign up?  What date?  Which plan? Any specific promos when you signed up?   If you feel comfortable, you can screenshot or copy/paste your payment history page.  $10 could be the one time refer-a-friend credit for new customers.  

Customer service agents can take a few hours to respond to request. 

[Yummy]

Why are you complaining for getting credit????

If you want to find an answer, ask agent to investigate.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[walker1]

@57 

Sorry but no one here in the community can investigate that for you.

You'll have to reach out to a Customer Support Agent and have them look into your account activities.

Use the Chatbot Simon to get a service ticket started first. 

[Handy1]

Try to sign in with deferent browser incognito mode or private mode or even a different device , and u should see credits there in your payment / billing 

[softech]

@57 honest, never heard of a monthly credit  of $25

  Very likely it is just a one time $25 or a $5 x 5 months credit

you can open a ticket with PM support and have them to check what promo you got when you activated

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there