My account

[Brushett]

My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you 

[Chalupa_Batman]

Right. We don't have WiFi calling at Public Mobile. That is for higher end like Telus. If we had WiFi here, EVERYONE would be on the $15 plan. LOL

[Handy1 · Accepted solution]

@Brushett  She can port out the number will automatically close  the PM account or turn off auto pay like this or get support to remove credit card info on file right away 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611    

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Brushett 

no, we don't have Wifi calling here 😞

not sure if  you can ask for refund, but you can try , just submit a ticket to CS agent:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Sadly because this is a pre paid service, there are no refunds. Before she cancels though, tell her to use what she paid for and at least try out the service. She may change her mind.