My account was successfully activated, no service upon inserting new SIM

[Add74]

I did all the steps, got the text from my old service provider and consented to my number being transferred. I waited then until I had no service with my old SIM and inserted my new PM SIM. It says SOS only. I have tried turning my phone off and on as well as putting the SIM in and out. Any ideas?

[hTideGnow]

HI @Add74   what phone do you have?

please submit ticket with support , they can confirm if the set was done properly on the backend

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Add74   if you have another phone, test the PM sim card there

no worry if it still does not work, likely just a sim card provisioning issue.  Easy fix for PM support, but you will need to engage them via ticket

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Add74  Other than trying the card in another phone and see if services work and rebooting the phone it could be a provisioning issue that support can fix for you 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[esjliv · Accepted solution]

@Add74 

• perform a Reset of the device's Network Settings
• try the SIM into another phone to rule out a device issue
• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

EDIT, ok you already restarted so I removed that suggestion.

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If same happens in another phone submit a ticket to CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent