My account recovery

[Darak]

Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account.

 I am hoping to recover it as soon as possible.

[darlicious]

@Darak 

If you do have active service and can log into your self serve account I suggest you disable 2FA on your profile page until you get your email corrected with customer support. Once you do so you can then decide if you want to enable it again. If you intend to log into your self serve account on a regular basis you may find it a pain in the assets to have to enter the 2FA verification code everytime.

[Handy1]

@Darak   At the moment the my account is down for maintenance 

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-on-Feb-14/...

[LoveNature]

Hi @Darak 

don't to worry about it, them will be change email for you, just open a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.

or send a private message to  CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Darak  Only

First, is your phone service working?  you can still login using the "incorrect" email address, which is just a login name, but have the 2FA code send to your phone via sms.  It will work as long as your service is active

But for fixing the email  , only PM support can help to change the email address back to the correct one 

Please open them ticket via Chatbot

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there