10-22-2019 03:43 PM - edited 01-05-2022 07:41 AM
The "my account" link just takes me to a blank page. I've tried a variety of modes (e.g. incognito) but it just takes me to a blank page
10-22-2019 04:14 PM
Hi,
I recommend you to clear your history, cookies and cache. If you have any other questions I'll be happy to help.
Yours,
Bogdan_S
10-22-2019 04:06 PM
@hulkaren wrote:I did not do anything other then waited like 10 min and now it works!
Me too; fingers crossed this bug was permanently squished.
10-22-2019 04:04 PM
Hi,
Please clear your history, cookies and cache. If you have any other questions I'll be happy to help.
Yours,
Bogdan_S
10-22-2019 04:02 PM
I did not do anything other then waited like 10 min and now it works!
10-22-2019 03:59 PM - edited 10-22-2019 05:32 PM
I just signed up another account and it was doing that for me as well. I just waited a few minutes and tried again and had no problem signing in and setting up another account.
10-22-2019 03:58 PM
This is a new (temporary, we hope) bug but I was able to bypass the blank screen by closing and reopening chrome incognito.
10-22-2019 03:54 PM
I have been having the same issue, I tried incognito, chrome and firefox on my laptop and then tryied it on my phone as well, everything just leads to a blank page!
10-22-2019 03:42 PM
Thanks all. Closed chrome and reopened incognito >> ok.
But with normal settings, still a whiteout. We'll see the state tomorrow before recognizing it as an official new bug, I guess.
10-22-2019 03:23 PM
Still whiteout at 12:23pm in western Canada. Firefox
10-22-2019 03:23 PM - edited 10-22-2019 03:26 PM
Sorry @Luddite , it's just you. I am able to get in.
https://downforeveryoneorjustme.com/selfserve.publicmobile.ca
Edit: Interestingly, it worked until I tried incognito mode where all the cached stuff is left behind. Now mozilla says the SSL certificate is bad. This used to happen a lot. I guess this bug has not been totally dealt with or perhaps new strain.
10-22-2019 03:20 PM - edited 10-22-2019 03:32 PM
English self-serve is kinda back now. Works with Firefox browser for me, but not Chrome.
Looks like both desktop versions (English and French) were down.
It's either mini maintenance in progress or crash?
The mobile version was working and did not seem to be affected.
Thank goodness my phone service is working as usual.
10-22-2019 03:19 PM
I just logged into the self serve page using Chrome with no problem.
10-22-2019 03:10 PM
I logged in couple of hours ago with no problems
Yup dead here too
10-22-2019 03:07 PM
Mine works. I just access it from my Samsung phone browser
10-22-2019 03:03 PM
@LudditeYup it is dead for me too.
10-22-2019 03:02 PM
https://selfserve.publicmobile.ca/ serving up a blank page for me with chrome incognito. Anyone else?