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Data not working

Michaelmlyn
Great Neighbour / Super Voisin

my data sady its on but there is no internet connection. Help me please

2 REPLIES 2


@Michaelmlyn wrote:

my data sady its on but there is no internet connection. Help me please


Are you a new customer? Has data ever worked? If not compare APN settings to the ones from the following thred:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Luddite
Oracle
Oracle

@Michaelmlyn wrote:

my data sady its on but there is no internet connection. Help me please


First item is to confirm you do indeed have data remaining. Login to your account (but you may have a problem with that Robot Sad) and look under Data & add-ons; if you do not see a data plan there it has been completely used.

UNLESS, your plan just renewed and the data plan was not reset.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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