More the merrier 2022- free 2GB, free 500 Minutes are missing from my account

[loumar_]

I accepted the text msg providing me with free 2GB, free 500 Minutes in Dec 2022

I did see it as additional add on when I logged in, but now its no longer there

I should have 2 x free 2GB (2021, 2022), and 2 x free 500 minutes (2021, 2022)

Now I only see 1 x set

Louis

[hTideGnow]

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@wally_k wrote:

On your My Account page hit CTRL F5, that will reload a fresh page.

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.. and you will see updated info (different info from before you clicked Ctrl F5?

thanks for the tips @wally_k 

[wally_k]

On your My Account page hit CTRL F5, that will reload a fresh page.

[loumar_]

Thx the problem is resolved once I cleared the cache

Thank you everyone

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1 · Accepted solution]

@loumar_ @Try clearing ur web browser cache /cookies and try again in cognito or private and refresh page 

[walker1]

@loumar_ 

Try logging into your account using a different browser in incognito or private mode instead.

Then do a refresh of your overview page using the little circular refresh button.

Try again.