trying to get into my account

[dogs]

had to make a new register on here   to ask on here how do i get into my account , im with pm need to get into my account i get link to reset password 10 diff times , never works , been trying all day , need help get samething over and over i reset password says password reset , sign in , not working

[statusquo]

This cookies problem is very annoying and I think public mobile should be fixing this as soon as possible.  While I use incognito mode most of the time it is clear not everyone does and then getting errors when trying to login to their account is frustrating for everyone.  Please fix this public mobile.  Thank you.

[Yummy]

After changing password you should wait at least 20min to try logging in again.

If noting works, ask agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[hTideGnow · Accepted solution]

HI @dogs 

can you try about using Private/Incognito/Secret mode to request reset the password and then use that mode to login?

if that still does not work, please open ticket with CS agent and they will help :

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437