Monthly Plan renewal issues

[Siva7975]

Im getting message to renew my plan but when I tried to login, its not allowing me to login via mobile number and email id as well. How to renew my existing plan for the mobile numer?

[Siva7975]

Ok, I will reach the PM support again. Thanks for the prompt response. appreciated.

[hTideGnow]

hi @Siva7975 

you don't want to select new plan or so.  you still need to ask PM agent to help.  Please use the link above to message PM agent

[Siva7975]

Hi @hTideGnow 
Thanks for the quick reply. I have registered again with the same mail id and now its asking to select a new plan and proceed with purchase of a sim card. Not sure how to reactivate my old/existing number now due to this.

[hTideGnow · Accepted solution]

hi @Siva7975 

you will need to clear up the login issue with PM support agent.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

 And if you want to renew the plan first, you can buy a voucher from Shoppers Drug Mart or Loblaw's and then load the voucher using *611