Renewal issue

[Garywan]

Hi,

   I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

[hairbag1]

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@NSKing wrote:

you have the 50% off plan? you are lucky, I am checking how to get it myself too

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you can only opt to change to whichever plan is available in your account OR if you receive an offer. That 50% OFF  was offered a few weeks ago but not available now. Keep an eye on Public Mobile website as summer is coming and they might have some attractive new offers. 

[kb_mv]

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@NSKing wrote:

you have the 50% off plan? you are lucky, I am checking how to get it myself too

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@NSKing You can't get it unless you see it in your account under manage subscription.

[NSKing]

you have the 50% off plan? you are lucky, I am checking how to get it myself too

[kb_mv]

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@Garywan wrote:

Hi,

   I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

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@Garywan I believe that when this happens, you need to pay the full amount of the plan and once paid they deposit a $20 credit into your account to be used next time.

[hairbag1]

@Garywan 

click that orange chat bubble on lower right side of the page to start the process to contact Customer Support for their help.

Watch your Community inbox will be highlighted when they respond. They'll be back to work tomorrow morning.