@hairbag1 wrote:the precedent has been established that PM will return the 150 Day Bonus data that was removed due to you downsizing your regular plan. You should contact customer support by clicking on the orange bubble on bottom right side of page and request/insist the Bonus data be returned as you have a long standing PM account and the Bonus data was given to you in recognition of your on-going loyalty.
I see this likely be because Public Mobile never informed many customers at the account level about any condition that the plan couldn't be downgraded without losing the bonus data add-on. Some, including myself, only recieved a text message about a data add-on a data add-on being added to my account as a thank you for my loyalty, While there was mention of the 150 day expiry time, there was zero communication about any other conditions for the use of the data, nor was there anything mentioned about plan changes. While there was information about losing the add-on upon a plan downgrade available on the Public Mobile website, Public Mobile did not ensure that all customers were informed of this.
