01-11-2023 05:19 PM
I know this is a very late notice. I received the text regarding this promotion but I did not reply as I was very concerned about scams and there were a lot during that Christmas holiday. Now I regret for missing out this great offer. I would like know if it is possible to get this offer again even though it has expired. I will understand if it is not possible.
01-11-2023 07:00 PM
It sounds like you did the private message method. I would have done the ticket method and the pin option. That way none of this information would have been asked other than the form asking for name, phone number, pin.
01-11-2023 06:39 PM
01-11-2023 06:35 PM - edited 01-11-2023 06:36 PM
01-11-2023 06:34 PM
I received a reply from CS agent named Rafael. It asks me the following questions:
• What is your E-mail address?
• What is your home address including the postal code?
• What are the four digits of your VISA debit/credit card on file?
• What is your current plan?
• What is your phone number?
• What is your 4-digit PIN number?
I apologize if this is stupid question. Is it standard for CS agent to ask these questions? I'm just a little suspicious to share because it is confidential.
01-11-2023 06:23 PM
01-11-2023 06:22 PM
I appreciate your help very much! I will try and wait for the reply.
01-11-2023 06:20 PM
Thank you Handy1 for your help! It is always good to try!
01-11-2023 06:18 PM
Thank you for your help! I have submitted a ticket via Chatbot and also sent a private message to CS Agent. I hope it's OK and not a nuisance.
01-11-2023 05:58 PM
There is no reason customer support should deny you the holiday gifts if you had active service in the month of December. If you had been overseas for example and only arrived home today it would be your first real opportunity to contact customer support to have them applied. And they can still be applied....there is no restriction preventing a CSA from doing so unlike this promotion in its first year where the add ons were only available in customers accounts to purchase for $0.
01-11-2023 05:44 PM
When you get to the ticket submission stuff, you'll use your community login and then you have a choice of the account login or pin login. I've had better luck using the pin option. The form will want the name and phone number on the account and of course the pin. If you can log in to your account and you forgot your pin, you can change it yourself in the account.
01-11-2023 05:40 PM
I will try to submit a ticket and inquire. Thank you for your reply!
01-11-2023 05:39 PM
It didn't occur to me right away at the time to look into it. Seeing now the wide range of questions posted by the members and the help they received, it would have been a good question to ask on PM Community.
01-11-2023 05:24 PM
Why didn't you come here and ask when you got it? Several people asked if it was real at the time. You weren't alone. Or at least to have read those other comments to see that it was real.
01-11-2023 05:21 PM
@marwan try your luck, open ticket with Support and see if they will add them back to you now
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
01-11-2023 05:21 PM
@marwan @All you can do now is reach out and hope for an exception
Getting help from agent
Or get help right here in the community