Service plan change without authorization

[smartin]

Hello,

on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?

Thank you in advance for any advice.

[dust2dust]

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@BKNS27 wrote:

PM is kind of forcing members on the $13 plan to upgrade to the $15 plan.

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@BKNS27- Over my cold dead hands. 🙂 They forced us onto their new $13 plan. What you're saying is coercion.

[BKNS27]

@smartin 

By any chance you were on the old $10 plan? It has been increased to $13 plus taxes.

PM is kind of forcing members on the $13 plan to upgrade to the $15 plan.

[smartin]

yes, I did receive 2 GB bonus offer, though I did not need it, but always thankful for free stuff. I also never received any emails about the service plan change confirmation.

[Handy1]

@smartin @Just keep an eye on your envelope on top of page to the right for the response 

[dust2dust]

Yes, the text came from shortcode 5169. It either gave a yes button to tap or you reply with a yes.

You also likely got the freebies from 4911 where you had the option of replying or tapping yes2 (not just yes).

[smartin]

I did have a credit on my account, logged in to check what was left of it and found that unpleasant surprise. This line is used as a bakup line - I would never need $15 gb data or unlimited calling on it. I submitted the ticket. Hopefully the customer service can help me in this matter.

Thank you for all my replies

[HALIMACS]

It was by text,  @smartin , not email. 

A simple reply of YES would have resulted in a change on next renewal.

[Handy1]

@smartin @No it’s not have it investigated 

[smartin]

Thank you for your reply. Is it common for the unauthorized plan changes like this?

[walker1]

@smartin 

You should reach out to a Customer Support Agent and have them fix things for you.

Use the Chatbot Simon to get a service ticket started first.

The link is at the bottom of this page.

[Handy1 · Accepted solution]

@smartin @Then reach out to support and explain the situation if your owed a credit 

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[smartin]

No chance, the number is controlled by me, also I never received any email confirmation about the service plan change.

[Handy1]

@smartin  Any chance your or someone in your household could have replied yes to one of there  promo text by accident