Made mistake on my address for SIM card

[erockett22]

I ordered a SIM card today but I made a mistake entering my address.  I have not been able to connect with anyone to change it.

Please help, before I decide to go with another carrier!

[HALIMACS]

I'm glad you liked it,  @erockett22 

Perhaps you would like to reassign the solution instead of choosing your own response.

Let us know where you eventually landed, if you would.

[erockett22]

Thank you!  This is the best answer I have received by far.  All the best to you.

[HALIMACS · Accepted solution]

Well, @erockett22 ,  probably best you decide to leave before activating.  If a simple error on a mailing address creates enough 'hassle', Public Mobile is probably not the carrier for you.

At least this way you're only out the cost of the SIM card, and not a full cycle of service.

[erockett22]

Thanks for your help.  And yes, I agree with your assessment.  Good luck PM!

[Meow]

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@erockett22 wrote:

Thanks, reaching anyone seems to be impossible.  I don't think Public Mobile is for me.  

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If you are looking for full service, live agent accessible 24/7 with nice music while on-hold, then PM is not for you.

99% of support is done by PM customers in this forum and only account issues are handled by PM agents through e-mail.

It is clearly stated on service agreement...

[erockett22]

This has been a hideous experience.  I'm out!  

[Meow]

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@erockett22 wrote:

I ordered a SIM card today but I made a mistake entering my address.  I have not been able to connect with anyone to change it.

Please help, before I decide to go with another carrier!

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Threatening will not get you anywhere. Over here we are customers same as you. And PM will not care less if you leave as 100 will come over for great service. So do NOT do that...

You can contact agent through personal mail and hope they did not ship your SIM already.

[erockett22]

Thanks, reaching anyone seems to be impossible.  I don't think Public Mobile is for me.  

[NDesai]

@erockett22 You will need to contact CS Agent to get that changed.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.