MMS stopped working

[CalvinW]

Like so many others, my MMS just stopped working all of a sudden. Changing the APN settings and contacting CS agents did nothing to fix the issue. I have the OnePlus 7 Pro, and it's a 2019 phone. Dropping support for a 2019 is ridiculous...

[Chrisgerow]

Cheers fixed my oneplus 12

[DC7]

Omigod, thank you.

I did that on my phone and it finally worked.

.... let's see how long this lasts.

(Last time, it stopped working after a couple weeks.)

[CrackerJacc]

I just finished fixing issues with MMS and thought I'd mention that the APN name is case sensitive!  Make sure the APN name is all caps like below.

• Name: Public Mobile (Can be named anything you want)
• APN: SP.MB.COM
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

[mx31]

mms isnt working on my 2019 too

[mweatweat]

Can't believe I searched so long for this, tried so many things with various settings around the APN and messaging apps, and in the end all it took was one lousy '+' in front of my phone number.

Thank you.

[Consumeralex]

Hey everybody,

One is problem DO NOT leave spase in rows:

Example:

You must write sp.mb.com  NOT  sp. mb. com

And don't forget APN type: default,ia,mms,supl,fota,hipri      - NO gaps

https://apn.how/ca/public-mobile/xiaomi-redmi-note-8-pro

[raebee]

Thank you for these settings. They worked for my OnePlus 9 Pro (which should definitely NOT be anywhere near end of life!)

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca  **On my phone this setting is MMS proxy, not MMSC
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

APNtype: default,mms

[huahaha]

Try setting the APN field: sp.mb.com to SP.MB.COM.

This worked for me. I have the same phone.

[Nni]

Thank you so much! This works with my phone!

[Sjones5354]

I have been trying to fix this for hours!! I was about to give up and tried 

[yow613]

On a OnePlus 7 pro it does make a difference. It's not supposed to but it does. Been without MMS for a few weeks now, changing the APN to uppercase fixed it on my 7 pro. 

[G_Pomzz]

yow613

Just wanted to let everyone know that replacing APN with SP.MB.COM (yes, upper case letters) all other settings as PM lists worked on my OnePlus 7 pro. I changed APN, turned on airplane mode, then turned it off and sent a MMS picture. Why uppercase works, no clue.

Upper or lower case shouldn't make any difference. Mine is in lower. 

 

[yow613]

Just wanted to let everyone know that replacing APN with SP.MB.COM (yes, upper case letters) all other settings as PM lists worked on my OnePlus 7 pro. I changed APN, turned on airplane mode, then turned it off and sent a MMS picture. Why uppercase works, no clue. 

[G_Pomzz]

This happened to me with my POCO X4Pro. I found conflicting values for the new APN settings, so ended up trying at least twice before I got it right.

Make sure you reboot your phone after saving the APN new settings. If you want to try the APN settings I'm using I can send them to you by DM. 

[JackAttack420]

Thanks, worked on OnePlus 10T

[esaad86]

Thanks, this worked for me on my OnePlus 7T

[cb12345667]

If it helps anyone else I was able to solve this! 

I have had this issue for the last 2 weeks. I have a Oneplus Nord N200, and the steps didn't work on the first few tries. I had to delete/reset the APN 5 times before it randomly worked. On the last delete, it set the APN to "sp.telus.com", i switched it back to "sp.mb.com" & sent my self and MMS and it finally worked: 

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

APNtype: default,mms

[CrestFallenPhil]

Worked with a Poco F5 and Remi note 8 Pro

[yow613]

did these settings work for you on a oneplus phone? specifically a oneplus 7 pro. 

thanks

[MollyAsmussen]

Thank you. This worked for me

[CrestFallenPhil]

Very disappointed in Public/Telus. This solution worked for us.

I seem to think this change is all about the APN. Check for these settings in your APN.

Name: whatever you want
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: mmscproxy.mobility.ca
MMS port: 8799
APN type: default,mms,dun
APN enable/disable: APN enabled - probably on anyway and greyed out
MVNO type: GID
MVNO value: 4D

Save, then select to use, then go in and out of airplane mode

[hTideGnow]

HI @CalvinW 

we have a suggestion here, try and let us know if it works

https://productioncommunity.publicmobile.ca/t5/Get-Support/One-Plus-9-Pro-APN-Settings/m-p/1141456/h...

[Franklyn]

Legacy mms dates back to 2014 or earlier. That a 2019 phone uses the old technology is a bit surprising but not entirely unexpected. My device is 10 years old. That TELUS no longer supports it on their network in 2024 is unsuprising. Unfortunately, it wil cost me at least $600 to get a new equivalent device that TELUS/Koodo/Public Mobile can support.

[Franklyn]

It is not going to help to switch to TELUS or Koodo. TELUS is the network owner for Public Mobile, Koodo, and Public Mobile. TELUS is the one that has removed legacy MMS server support at the start of February 2024. Their actions have affected Public Mobile and Koodo. Hence why people on all three carriers with older devices can no longer send photos as part of their texts, or participate in group texts with multiple friends, etc.  TELUS announced previously that they were doing this. https://www.telus.com/en/support/article/multimedia-messaging-browsing-services-update The workaround here is to get a supported device, or to leave for another carrier on a different network. Chances are quite high though that Bell will also do this if they haven't already done it. Bell and TELUS has the same network technology in many cases. Unfortunately, TELUS doesn't want to support 2014 technology in 2024.

[CalvinW]

It's just a major inconvenience, since my OnePlus 7 Pro is my business phone. I can tell existing customers not to send MMS, but I can't possibly inform new customers that. I don't want to bother explaining to all my customers why Public Mobile has lousy MMS support. Keeping my personal phone with PM is fine but I guess it's time to switch carriers for my work phone. Public Mobile being a lower tier carrier makes sense now, reminds me of Wind Mobile back in the day.

[hTideGnow]

sorry @CalvinW 

not sure why.  But it is not unusual not all brands have the same support.   Seem like the new server does not work well with OnePlus.   But why change carrier, there are other ways to send pictures.

[CalvinW]

After numerous back and forth between CS Agents and then subsequently forwarded to the technical department, their conclusion is "Network doesn't support your phone, please upgrade your phone". For context, I use a OnePlus 7 Pro, a 2019 phone. If they are dropping support for 5 year old phones, what's the point of upgrading? They will just drop support for my new phone in 5 years. Better to just upgrade my carrier instead... 

[Alishad]

I used this settings and it worked!

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

[charanth1822]

Freedom works? Sounds like I may be moving there... Thank you @CalvinW

[charanth1822]

OnePlus 8 Pro too.. that's a year newer.